The Core Hosting offers a monthly Uptime Guarantee (“Guarantee”) for the Hosted Services You purchase from Us. If We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. Downtime must be confirmed by a staff member of our Support Team.
Depending on the type of Service You use, different remedies may apply:
All Reseller and VPS accounts are ensured with a 99.9% monthly Guarantee. The first forty-five (45) minutes, i.e. 0.1%, of Service unavailability per month are not eligible. If the Service has been up for less than 99.9% we’ll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit.
A 100% monthly Guarantee covers all Basic Shared, Premium Shared, Deluxe Shared and Dedicated Servers.*For non-scheduled maintenance/downtime, we’ll offer a 1-day Service cycle prolongation for each hour of downtime experienced.
To claim a Service cycle prolongation You need to contact Us by submitting a ticket to The Core Hosting Billing department within the first 10 calendar days after the downtime took place.
Any Service interruption deriving from failure or deficiency of The Core Hosting infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:
All remedies are at the discretion of The Core Hosting, based on its investigation of any issue that is covered by this section.
If The Core Hosting provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. The Core Hosting shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.
The Core Hosting may at any time amend or vary the terms of this Guarantee by providing notice on The Core Hosting’s website.