We have identified a small glitch with our billing system in regards to Sub-Contacts or Sub-Accounts. With the new support system we have began using, it has inadvertently began creating accounts from sub-contacts. We are currently working with the development team at zendesk, our support system provider, to correct the issue.
For the time being, sub-accounts will not list any products or information on services, but rest assured that no products or services have been removed or terminated at all. The main account, the one that was initially created and used to make the purchases, dors still maintain access with out issue.
We plan to have the problem resolved by the end of the weekend, if not sooner.
If you have any questions, please feel free to contact our support team via the Support System, Facebook messenger, twitter, or Live chat.
Friday, October 5, 2018