What is your money-back policy?

The Core Hosting, LLC. has a refund policy for all new Shared, Reseller, VPS hosting, and Dedicated servers purchases. Private email subscriptions and renewals of any services (hosting packages, Private email subscriptions) are non-refundable.

PLEASE NOTE: Purchases made with credit cards or PayPal can be refunded to the source of payment. Payments made with The Core Hosting Credit (in case the money came from Bitcoin) can be refunded to The Core Hosting account balance only.

Please note that The Core Hosting is not responsible for any additional charges that PayPal or credit card companies may take.

Cancellation procedure

If you would like to cancel your hosting package, follow the steps below:

  • Sign into your Core Hosting account
  • Mouse over the Services drop-down and select My Services.
  • From the My Products & Services page, select the Service you wish to cancel.
  • Click on the Cancel service button under the Actions menu on the left-hand menu.
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  • Fill in the reason for your cancellation, and select the time you wish to Cancel, Either Immediate or End of Billing Cycle.

PLEASE NOTE: If you would like to cancel a Dedicated server, it is required to contact us via Live chat or ticket system.

You will receive an email confirmation once your request is completed. 
In some cases, our Billing department may contact you if they require some additional information.

We would be extremely grateful if you give us the chance to help you with the issues you might be experiencing. Do not hesitate to let us know if we can do anything for you to reconsider the decision. We will be happy to keep you as our valued client – our Support and Billing teams are generally pretty flexible and will happily check what can be done in each particular case.

PLEASE NOTE: All websites with addon domains, subdomains as well as email accounts (if any) that are hosted in your cPanel account will be terminated along with the main service.

Make sure you back up the necessary data before proceeding with the cancellation. We would like to avoid any unwanted interruptions of the services you might be currently using.

Shared hosting packages (Basic, Premium, Deluxe)

According to our policy, you can receive a full refund for all our shared hosting plans within the first 14 days. We believe that 14 days is enough to test the overall performance of our services and make a deliberate decision.

Reseller packages

All Reseller packages are refundable within the first 14 days.
PLEASE NOTE: Only first-time accounts are eligible for our 14-day money-back guarantee. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund, or if you have opened a second account with us.

VPS

First-time VPS packages are refundable within 14 days after purchase. Additional third-party software licenses like cPanel or Softaculous are non-refundable.

New  Dedicated servers
First-time Dedicated server purchase can be canceled and refunded (excluding license prices) within 1 week after the initial delivery date.

Please Note: Setup fees are non-refundable.

Hosting uptime guarantee

We offer a monthly 100% uptime guarantee for Dedicated servers and Shared hosting packages and 99.9% uptime guarantee for VPS and Reseller packages you purchase from us.
If due to an internal infrastructure or equipment failure we fail to meet this guarantee, we will prolong your service cycle for the time the service was unreachable.

To claim a service cycle prolongation, contact us by submitting a ticket to our Billing department within the first 10 calendar days after the downtime took place.

Note that the downtime must be confirmed by a staff member of our Support Team.

In order to get more details of Namecheap uptime guarantee conditions, refer to this page.